Salesforce Developer

Responsibilities:

• Salesforce Service Cloud: Provide support lead responsibilities for the application built on Salesforce Service Cloud.
• Must have 5-8 years of experience in Salesforce Service Cloud code customization.
• Must have good knowledge and experience in Salesforce integration using REST API.
• Good to have experience and knowledge on Salesforce Community portal.
• Good to have any knowledge in Life Science domain with Veeva CRM and Veeva Network Bridge.
• Manage and able to coordinate offshore team as a single point of contact for escalation, client communications.
• Provide communication to client on major incidents, outage, root cause analysis.
• Single point of escalation for Patient Services program.
• Certification in Salesforce Service Cloud (PD1/2, App Developer, Service Cloud with higher proficiency.
• Must be online in the system from 8 am to 5 pm EST hours to support production issues.
• In case of any P1 or P2 incidents, we expect to provide support for the resolution.
• Experience in Build Configuration & Release Management ,Design & Build Enablement and Salesforce Community Cloud.
• Must Have Salesforce Service Cloud ,Salesforce Community Portal ,REST API integration with Salesforce.
• Must have 1. 5 to 8 years in Salesforce Service Cloud and Community portal.

Key Skills:

• Apex And Visualforce.
• Lightning Component Framework.
• Integration and APIs.
• Problem-Solving and Analytical Thinking.

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