OPT Intern - Tech Startup

Floranext ( https://floranext.com) is the leading independent florist software provider. We offer florist point-of-sale systems, e-commerce & marketing services, and other products to flower shops.

We are a fast-growing tech startup, looking for a new full-time paid intern (OPT supported!) to join a world-class customer success team. The initial period/training process will be hands-on, he/she will be working closely with other team members and will have a chance to interact directly with the CEO.

Job - Responsibilities

• Day-to-day interactions with existing customers across the US and internationally
• Contribute to continuous process improvement of our customer success practices
• Support the success team to manage customer needs for various products through phone and chat supports
• Work closely with the other team members across the organization (Product Management, Engineering, On-boarding, Sales) to achieve outstanding customer satisfaction

Job - Key Skills

• Fluent English
• Exceptional spoken and written communication skills
• A people-person: enjoy working and communicating with people
• Excited to work in dynamic, entrepreneurial startup environment
• Quick learner of new technologies with attention to details
• Outstanding critical thinking ability and a self-starter
• Highly organized and ability to manage multiple work streams
• Industry experience is optional: familiarity with florist industry is a plus but not required

Location

Part time in Miami/part time remote. Much of the Floranext is a remote company - we meet in person and also collaborate via online tools including Slack and Skype.

If you are a people-person and excited to be a team member in a tech startup, get in touch!